At the Candle Cavern, we are committed in protecting your privacy.

The information provided by you when you purchase through the website will be used only to process your order and deliver your items. Your details will not be shared with any third parties unless this is required for delivery (i.e. a contact number and/or e-mail for tracking). We will make every effort to keep information given to us safe and secure.

After you place an order you will receive an email to confirm the items you have ordered, together with the delivery details given, so that you can check them for accuracy and make any amendments if you wish. Thereafter you may receive additional emails informing you of the progress of your order, the carriage cost if you live outside the UK Mainland, or a delivery date. You may also receive an email confirming that we have sent your order and it is on its way.

You will not receive any other emails from us unless we need to contact regarding payment, inform you of product availability or obtain correct details of your address where incorrect information has been submitted. If you have given us your phone number, at busy times, we may contact you by phone to obtain such information in order to dispatch your goods as quickly as possible.

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Preparation and dispatch of your order will normally be completed within two working days of receipt (unless otherwise stated) however at very busy times your order may take slightly longer to prepare. In this instance you will be contacted to reconfirm the order within the agreed timescales. If you have a specific deadline for delivery, to avoid  disappointment, please contact us before placing your order and we will be able to confirm whether we can meet your requirements before payment is made.

All standard postage costs assume delivery to Mainland UK only unless otherwise stated. If you require delivery outside this please e-mail us first (This email address is being protected from spambots. You need JavaScript enabled to view it.) to confirm the costs of posting. The shopping process should offer postage costs and options before any commitment is made to purchase.

The postage costs are calculated by weight with a small allowance for the secure packaging.

The main and preferred postage used will be Royal Mail (for smaller items) and Parcelforce (for larger ones) although alternatives may be available (courier and local collection). Orders will be sent through normal services UNLESS you request an alternative where we can supply an individual cost for postage (including insurance or recorded delivery). If you wish to pick up your order from the workshop please contact us to arrange a suitable time/date.

The charge for postage and packaging is intended to meet the genuine costs of sending the item will a small allowance for securely packaging them. If we feel the P&P costs charged to you exceed the true costs we will endeavour to include additional items or improve the delivery method to you.

We make every effort to package securely the orders sent out but cannot control what happens from us to you. With this in mind, any glass or other breakable items sent we suggest you ask for postal insurance cover. Please e-mail first to confirm the costs of additional cover (This email address is being protected from spambots. You need JavaScript enabled to view it.).

For orders over 20kgs please contact us to agree the most appropriate method of transit.

Courier

The estimated time standard parcelforce (UK Mainland) is 48 hours from the date the Courier picks up the order from us. Should you require any additional insurance or other delivery methods (which may include an additional cost) please contact us before ordering.

Royal Mail AIrmail Small Packets

Delivery for EU countries is now available for orders up to 2 kgs;

Should you have an order in excess of these weights please contact me first for confirmation of of order and costs etc.​​​

International Orders

For larger deliveries outside the UK please contact us first with details of your requirements and we will endeavour to provide full options including delivery costs.

We aim to make every effort to ensure that your use of the website and your purchase of any products meet your total satisfaction. If any issues arise then please contact us in the first instance and we will endeavour to reach a satisfactory conclusion. Our contact details are found on the ’Contact’ page.

The placing of any orders with Candle Cavern either verbally, in writing or via our website shall be deemed acceptance of these terms and conditions.

Please contact me before purchasing if you have any questions or queries about an item.

The preferred method of payment is Paypal Credit/Debit Card or direct bank transfer. Paypal will offer a credit card payment facility without having to register, if you prefer.

Paying by Cheque/Postal Order. Please print your basket contents and send this along with your cheque or postal order, (made payable to ‘Candle Cavern’), to the address on our ‘Contacts’ page. Alternatively, please e-mail us (This email address is being protected from spambots. You need JavaScript enabled to view it.) with your order requirements and we can confirm by return. You will need to forward a cheque for the appropriate amount and the order cannot be sent out until the payment has cleared. However, in good faith we will prepare the order so that once the payment is cleared we can send immediately. Please write the order number on the back of any cheques.

In all circumstances, payment is required before an order can be dispatched.

There maybe times when we are unable to provide and supply items due to exceptional circumstances outside our control. In this situation, we will contact you as soon as possible and offer a refund or an acceptable alternative with your agreement.

Preparation of your order will normally be completed within two working days of receipt however at very busy times your order may take longer to prepare. For certain items, only a limited amount is made and held at any one time due to quality standards and we cannot sometimes control exactly these levels and therefore we may have to make your items on receipt of the order. If there are any expected delays we will endeavour to inform you as soon as possible and keep you updated. If you have a specific deadline for delivery, to avoid disappointment, please contact us before placing your order and we will be able to confirm whether we can meet your requirements before payment is made.

All sizes quoted on our website are approximate, if precise measurements are required please contact us for further information. Please be aware that a number of the candles are made by hand and slight variations will occur.

Shipping – please refer to ‘Delivery/Postage Information’ section.

Shipping (non UK) - please note that we are not responsible for any custom fees, taxes, tariffs, duties or other receiving fees incurred. Returns will not be accepted due to customs fees.

Refunds and Exchanges - any item you receive that is not in completely satisfactory condition we will replace or offer a refund. Damages and shortages should be notified to us within 7 days of receipt/delivery.

Cancelling an Order - If for any reason you need to cancel your order, please let me know within three days from the date of your purchase. If you are having issues with Paypal or any other aspect of the transaction, please do not hesitate to contact me and we will see if we can work round the problem.

Refunds/Returns - we want you to be happy with your purchase, which is why we endeavour to work out any issues that may unexpectedly arise. Under the U.K. Consumer Contracts Regulations you have the right to cancel your purchase within seven working days of delivery. If you want to return your purchase please email us within 7 days of receipt of delivery. Items must be returned unused and in the same condition they were received unless of course the item is faulty. Unwanted items must be returned at the buyers expense. For faulty or incorrectly supplied item returns, we will refund the full cost of the purchase including the cost of the return postage. We will refund you upon receipt of the returned goods. Refunds will be issued in the same form as the original payment. If you are returning anything please contact us first. No returns can be accepted without prior agreement. Please retain a proof of postage certificate for all items returned.

Website usage further terms and conditions

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. It is assumed that you are competent and able to use any items or information provided on this website.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with any copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without our prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

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About Candle Cavern

My name is David Spandley and I (formally) set up the Candle Cavern in November 2009. The main aim was to establish a resource for those wanting to buy natural candles and made in the UK. The business has evolved into a source for handmade candles mainly from Beeswax, Soy and Rapeseed wax and I now enjoy a wide ranging customer base spreading around the world. Many customers return with repeat orders and I always appreciate this and treat it as an acknowledgement that I am able to provide quality handmade candles at a reasonable and affordable price.

Many of the candles bought in the UK today are imported from the different corners of the world and this is due mainly to the fact that we do not make nearly enough here (UK) to satisfy that demand.  It would be nice to see chandlers here in the UK endeavour to provide the supply although a recognition from the public to buy 'locally' is also an important requirement.

Benefits For You

The natural candles I make offer an opportunity to enjoy, save money (you can turn the electricity off!) and purify the air (with beeswax).

I recently watched an interview with someone who, like myself, strongly believes in the what they do and what they make. Not only a passion for the candles produced but also for what they stand for. He came out with the term;

"You breathe what you burn"

I couldn't encapsulate this any better in one phrase. Please look at what candles you burn and consider what you are putting into the environment that you (and others !!) use them in.

Thanks for looking through my website and I hope you find something of interest here.

Welcome to the Candle Cavern

The Candle Cavern was established in 2009 to offer a selection of candles made from natural materials including Beeswax, Soy, Rapeseed & Organic Wax and to develop/promote an interest to those seeking both quality performance and environmental sustainability in their candles. Natural candles made in the UK promoting British business and craftsmanship.

These waxes are wonderful mediums to work with and produce an intense and clean burning candle experience. To retain the natural quality of the candles, I try not use any artificial colour with the waxes. Please have a look at the sections explaining the benefits and advantages of these different candle waxes. Beeswax is quite unique as a candle wax medium and acts as a natural air purifier (ioniser) for those sensitive and with allergies.

We are a nation that loves to use and burn candles as well as having an understanding of what is contained within the ones we buy. Our candles are designed to provide you with a natural alternative, created, sourced and manufactured here in the UK and emphasising the importance of ‘less being more’. We are pleased to confirm the use of British beeswax in all our natural beeswax candles.

“You breathe what you burn”

I will endeavour to develop and grow the choice of candles available at the Candle Cavern however, if you are looking for anything in particular (not shown) or a bespoke item, please do not hesitate to contact us.

For those wishing to stock a range of our candles, please feel free to discuss any requirements and interests you have.