We aim to make every effort to ensure that your use of the website and your purchase of any products meet your total satisfaction. If any issues arise then please contact us in the first instance and we will endeavour to reach a satisfactory conclusion. Our contact details are found on the ’Contact’ page.
The placing of any orders with Candle Cavern either verbally, in writing or via our website shall be deemed acceptance of these terms and conditions.
Please contact me before purchasing if you have any questions or queries about an item.
The preferred method of payment is Paypal Credit/Debit Card or direct bank transfer. Paypal will offer a credit card payment facility without having to register, if you prefer.
In all circumstances, payment is required before an order can be dispatched.
There maybe times when we are unable to provide and supply items due to exceptional circumstances outside our control. In this situation, we will contact you as soon as possible and offer a refund or an acceptable alternative with your agreement.
Preparation of your order will normally be completed within two working days of receipt however at very busy times your order may take longer to prepare. For certain items, only a limited amount is made and held at any one time due to quality standards and we cannot sometimes control exactly these levels and therefore we may have to make your items on receipt of the order. If there are any expected delays we will endeavour to inform you as soon as possible and keep you updated. If you have a specific deadline for delivery, to avoid disappointment, please contact us before placing your order and we will be able to confirm whether we can meet your requirements before payment is made.
All sizes quoted on our website are approximate, if precise measurements are required please contact us for further information. Please be aware that a number of the candles are made by hand and slight variations will occur.
Shipping – please refer to ‘Delivery/Postage Information’ section.
Shipping (non UK) - please note that we are not responsible for any custom fees, taxes, tariffs, duties or other receiving fees incurred. Returns will not be accepted due to customs fees.
Refunds and Exchanges - any item you receive that is not in completely satisfactory condition we will replace or offer a refund. Damages and shortages should be notified to us within 7 days of receipt/delivery.
Cancelling an Order - If for any reason you need to cancel your order, please let me know within three days from the date of your purchase. If you are having issues with Paypal or any other aspect of the transaction, please do not hesitate to contact me and we will see if we can work round the problem.
Refunds/Returns - we want you to be happy with your purchase, which is why we endeavour to work out any issues that may unexpectedly arise. Under the U.K. Consumer Contracts Regulations you have the right to cancel your purchase within seven working days of delivery. If you want to return your purchase please email us within 7 days of receipt of delivery. Items must be returned unused and in the same condition they were received unless of course the item is faulty. Unwanted items must be returned at the buyers expense. For faulty or incorrectly supplied item returns, we will refund the full cost of the purchase including the cost of the return postage. We will refund you upon receipt of the returned goods. Refunds will be issued in the same form as the original payment. If you are returning anything please contact us first. No returns can be accepted without prior agreement. Please retain a proof of postage certificate for all items returned.