Privacy Statement

At the Candle Cavern, we are committed in protecting your privacy.

The information provided by you when you purchase through the website will be used only to process your order and deliver your items. Your details will not be shared with any third parties unless this is required for payment and/or delivery (i.e. a contact number and/or e-mail for tracking or information on delivery). The website ordering process is undertaken by an external system keeping all information secure and confidential. We will make every effort to keep information given to us safe and secure.

After you place an order you will receive an email to confirm the items you have ordered, together with the delivery details given, so that you can check them for accuracy and make any amendments if you wish. Thereafter you may receive additional emails informing you of the progress of your order, the carriage cost if you live outside the UK Mainland, or a delivery date. You may also receive an email confirming that we have sent your order and it is on its way.

You will not receive any other emails from us unless we need to contact regarding payment, inform you of product availability or obtain correct details of your address where incorrect information has been submitted. If you have given us your phone number, at busy times, we may contact you by phone to obtain such information in order to dispatch your goods as quickly as possible.