Terms & Conditions
We aim to make every effort to ensure that your use of the website and your purchase of any products meet your total satisfaction. If any issues arise then please contact us in the first instance and we will endeavour to reach a satisfactory conclusion. Our contact details can be found on the home page.
The placing of any orders with Candle Cavern either verbally, in writing or via our website shall be deemed acceptance of these terms and conditions.
Please contact us before purchasing if you have any questions or queries about any item.
The preferred method of payment is Bank transfer although we also accept payment through Paypal and Credit/Debit Cards. Paypal will offer a credit card payment facility without having to register, if you prefer.
Paying by Cheque/Postal Order. Please print your basket contents and send this along with your cheque or postal order, (made payable to ‘Candle Cavern’), to the address on our ‘Contacts’ page. Alternatively, please e-mail us (
In all circumstances, payment is required before an order can be dispatched.
There may be times when we are unable to provide and supply items due to exceptional circumstances outside our control. In this situation, we will contact you as soon as possible and offer a refund or an acceptable alternative with your agreement.
Preparation and dispatch of your order will normally be completed within two working days of receipt however at very busy times your order may take longer to prepare. For certain items, only a limited amount is made and held at any one time due to quality standards and we cannot sometimes control exactly these levels and therefore we may have to make your items on receipt of the order. If there are any expected delays we will endeavour to inform you as soon as possible and keep you updated. If you have a specific deadline for delivery, to avoid disappointment, please contact us before placing your order and we will be able to confirm whether we can meet your requirements before payment is made.
All sizes quoted on our website are approximate, if precise measurements are required please contact us for further information. Please be aware that all of our candles are made/poured by hand and slight variations will occur.
Shipping – please refer to ‘Delivery/Postage Information’ section.
Shipping (non UK) - please note that we are not responsible for any custom fees, taxes, tariffs, duties or other receiving fees incurred. Returns will not be accepted due to customs/return fees. We would prefer you contact us individually should you wish to order or enquire if you are based (or the item/s are to be shipped) outside the UK as we will endeavour to find the most suitable and cost-effective method of shipping for you.
Refunds and Exchanges - any item you receive that is not in completely satisfactory condition we will replace or offer a refund. Damages and shortages should be notified to us within 7 days of receipt/delivery.
Cancelling an Order - If for any reason you need to cancel your order, please let me know within three days from the date of your purchase. If you are having issues with any aspect of the transaction, please do not hesitate to contact us and we will endeavour to see if we can work round the problem.
Refunds/Returns - we want you to be happy with your purchase, which is why we endeavour to work out any issues that may unexpectedly arise. Under the U.K. Consumer Contracts Regulations you have the right to cancel your purchase within 14 days after you order is delivered. If you want to return your purchase please email us as soon as possible after delivery. Items must be returned unused and in the same condition they were received. Unwanted items must be returned at the buyer’s expense. For faulty or incorrectly supplied item returns, we will refund the full cost of the purchase including the cost of the return postage. We will refund you upon receipt of the returned goods. Refunds will be issued in the same form as the original payment. If you are returning anything please contact us first. No returns can be accepted without prior agreement. Please retain a proof of postage certificate for all items returned.
Website usage further terms and conditions
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. It is assumed that you are competent and able to use any items or information provided on this website.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with any copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without our prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.